Please know that we go out of our way to ensure that you are completely satisfied with your order. That said, things can sometimes not go as planned. If you encounter any issues, please review our Returns, Refunds, and Replacements policy below:

Returns & Replacements for Damaged Products:

If you receive a damaged product, please don’t hesitate to contact us! Send an email to contact@printastic.biz with clear photos of the damage within 48 hours of receiving your order. We’ll promptly investigate and offer either a replacement product or a full refund, whichever best suits your needs. Please note that refunds may take 5-7 business days to reflect in your account.

Order Cancellation:

To cancel an order, please contact us via email at contact@printastic.biz. We can only cancel orders before they are processed and shipped by our warehouse (meaning the order status remains “unfulfilled”). Once an order is processed or shipped, cancellation is unfortunately not possible. Please remember that personalized/customized orders cannot be cancelled under any circumstances.

Changes to Order Information:

Made a mistake with your pin code or contact details? No worries! Simply email us at contact@printastic.biz and we’ll be happy to assist you in correcting the information.

Additional Notes:

• We encourage you to carefully review your order details before placing it, as personalized/customized items cannot be cancelled or returned.
• This policy applies solely to Printastic.biz and may differ from other platforms where our products may be sold.

We value your satisfaction and strive to provide a smooth and transparent experience. If you have any further questions or concerns, please don’t hesitate to contact us.